Trend2World – Refund and Return Policy
Last Updated: feb. 2025
1. Overview
At Trend2World, customer satisfaction is our top priority. Our refund and return policy allows you to request a return and refund under the conditions outlined below.
The return request must be made within 30 days of purchase. If more than 30 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.
To be eligible for a return:
✅ The item must be unused and in the same condition as received.
✅ It must be in its original packaging.
Non-Returnable Items
Some items are non-returnable, including:
❌ Perishable goods (e.g., food, flowers, newspapers, magazines)
❌ Personal care and hygiene products
❌ Hazardous materials, flammable liquids, or gases
❌ Gift cards
❌ Downloadable software products
To complete your return, you must provide a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Partial Refunds
In the following cases, only partial refunds may be granted:
🔹 Books with visible signs of use
🔹 CDs, DVDs, video games, cassette tapes, or vinyl records that have been opened
🔹 Items that are damaged, missing parts, or not in their original condition due to customer error
🔹 Any item returned more than 30 days after delivery
2. Refund Process
✅ Once we receive your returned item, we will inspect it and notify you via email about the approval or rejection of your refund.
✅ If approved, your refund will be processed, and a credit will automatically be applied to your original payment method.
Delayed or Missing Refunds
If you haven’t received your refund yet:
🔹 Check your bank account again.
🔹 Contact your credit card provider, as processing times may vary.
🔹 Contact your bank, as there may be a delay in posting the refund.
📩 If you have done all of the above and still haven’t received your refund, please contact us at info@trend2world.com.
Sale Items
❌ Only regular-priced items can be refunded. Sale items are non-refundable.
3. Exchange Policy
We only replace items if they are defective or damaged.
🔹 If you need to exchange a product for the same item, contact us at info@trend2world.com.
🔹 Send your item to: [Physical Address].
4. Gift Returns
🎁 If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
🎁 If the item was not marked as a gift or was shipped to the gift giver, the refund will be processed to the original purchaser.
5. Shipping Returns
🔹 You are responsible for paying your own shipping costs for returning the item.
🔹 Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted.
✅ For high-value returns, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
6. Need Help?
📩 For any questions related to refunds and returns, contact us:
📧 Email: info@trend2world.com
🌐 Website: www.trend2world.com
This policy may be updated in the future. Please check this page for the latest terms.